Refund Policy

The Lancet Public Health — Refund Policy

Subscriptions & Access:
- Refunds for online subscriptions, individual articles, or journal access are generally not provided once access has been granted.
- Exceptions may be made if there is an error in billing or if access could not be provided due to technical issues.
Print Journal Orders:
- Refunds or replacements may be offered if the physical journal is damaged, lost in shipping, or not delivered, provided a request is made promptly.
- Requests for refunds must typically be made within a specified time frame from delivery.
Article Processing Charges (APCs) / Open Access Fees:
- Fees paid for open access publication are non-refundable once the article is published.
- If a manuscript is withdrawn before formal acceptance, a partial or full refund may be considered depending on the stage of processing.
General Conditions:
- Refund requests are assessed case by case.
- Proof of purchase, payment, or delivery issue may be required.
- Refunds are not granted for change of mind after access or publication has been provided.